群体与团队管理

■ 如何为团队提供其所需要的领导者？■ 如何管理自己的团队，以使人们富有建设性和高效地一起工作？■ 如何发挥自己对团队的影响力，确保得到最大限度的支持与合作？ 本书对上述问题及其他有关问题作了清楚而确切的解释。对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和

Contents Introduction The aim The focus The reader The reading The words My background Influences Part 1: Identity 1 Groups and teams: What is the difference? What makes a team a team? The differences between groups and teams Summary 2 Resources roles and responsibilities Resources Roles Responsibilities Balancing roles and resources Summary 3 Leadership Defining the responsibility Selecting strategies Selecting styles Summary 4 Self-identity Feelings of accomplishment Recognition Authority Purpose Summary Part 2: Process 5 Product and process Product v process The four levels of process Summary 6 Managing process Procedure and effective meetings Structure and the maximization of resource Behaviour and effective communication Social dynamics and a climate of openness Summary 7 Process and the individual Feelings of accomplishment Recognition Authority Purpose The pendulum Summary Part 3: Skills 8 Interactive skills 9 Groupworking skills Airtime Information Ideas Reaction Clarity Summary 10 Process management skills Managing meetings Managing group dynamics Summary 11 Influencing skills Persuasion styles Persuasion strategy Persuasion skills Summary Index