管理学--英文

内 容 提 要 该书是一本融管理理论、方法技能和具体管理实践于一体的教材。全书共分 部分二十章。第一部分 （共两章）主要介绍管理和管理者（经理） 的基本概念，以 管理理论和管理实践的演变过程。第二部分（共四章）阐述了管理者（经理）所面 的形势和任务，其中包括组织环境和文化对管理的制约、全球化过程中的管理 社 责任和管理道德以及决策问题。第三部分至第六部分分别阐述管理的四大主要职能 计划、组织、领导、控制。在这四种职能中，作者特别强调领导职能，分别从组织 为学、团队活动、员工激励、领导、交流与沟通等方面对领导职能进行了论述。在 划职能中，作者特别重视战略计划和管理；在组织职能中，作者强调了人力资源管 在控制职能中，特别强调了运作管理。 该书结构紧凑，内容丰富，且提供了大量实例，例如该书提供了十位与众不同 经理，每章后都有各种问题、自我测评练习、应用案例等。这无疑使正文中的理论 满了生命活力，也使学生能通过不同的途径把握管理理论与方法。对于初学著来说 该书的确是一部极好的教材。

PREFACE xvii PART ONE INTRODUCTION 1.Managers and Management 2.The Evolution of Management PART FIVE LEADING 13.Foundations of Behavior 14.Understanding Groups and Teams 15.Motivating Employees 16.Leadership 17.Communication and Interpersonal Skills PART TWO DEFINING THE MANAGER'S TERRAIN 3.Organizational Culture and Environment: The Constraints 4.Managing in a Global Environment 5.Social Responsibility and Managerial Ethics 6.Decision Making: The Essence of the Manager's Job PART THREE PLANNING 7.Foundations of Planning 8.Strategic Management 9.Planning Tools and Techniques PART FOUR ORGANIZING 10.Organization Structure and Design 11.Human Resource Management 12.Managing Change and Innovation PART SIX CONTROLLING 18.Foundations of Control 19.Operations Management 20.Control Tools and Techniques Scoring Keys for Self-Assessment Exercises SK Endnotes Name Index Organization Index Subject Index PREFACE xvii PART ONE INTRODUCTION CHAPTER 1 MANAGERS AND MANAGEMENT Who are Managers? What is Management and What Do Managers Do? Defining Management Managemerit Functions Management Roles Management Skills MANAGERS WHO MADE A DIFFERENCE: Robert Holland, jr, CEO, Ben & jerry's Homemade Inc. Is the Manager's Job Universal? ENTREPRENEURSHIP: Managers Versus Entrepreneurs The Value the Marketplace Puts on Managers MANAGING YOUR CAREER: Career Opportunities in Management Why Study Management? Summary Review Questions Discussion Questions Self-Assessment Exercise: Exercise in Self-Perception Ethical Dilemma Exerdse For Your Immediate Action: Heartlancl Fragrance Company CASE APPLICATION: A Day in the Life of an Account Executive VIDEO CASE APPLICATION: The New Look of Management in the Federal Government CHAPTER 2 THE EVOLUTION OF MANACEMEN Historical Background The Early Years Scientific Management General Administrative Theorists The Human Resources Approach The Quantitative Approach MANAGERS WHO MADE A DIFFERENCE: judy Lewent, Chief Financial Officer, Merck & Company Recent Years: Toward Integration The Process Approach The Systems Approach The Contingency Approach Current Trends and Issues Work Force Diversity Ethics Stimulating Innovation and Change Total Quality Management Re-Engineering Empowerment and Teams The Bimodal Work Force Downsizing Contingent Workers Summary Review Questions Discussiori Questions Self-Assessment Exercise: Is a Bureaucracy for You? Ethical DHemma Exercise For Your Immediate Action: The Walt Disney Company CASE APPLICATION: Dam Yangtze VIDEO CASE APPLICATION: The Workplace of the 90s PART TWO DEFINING THE MANAGER'S TERRAIN CHAPTER 3 ORCANIZATIONAL CULTURE AND ENVIRONMENT: THE CONSTRAINTS The Manager: Omnipotent or Symbolic? The Omnipotent View The Symbolic View Reality Suggests a Synthesis The Organization's Culture What Is Organizational Culture? The Source of Culture Strong Versus Weak Cultures Influence on Management Practices The Environment MANAGING WORK FORCE DIVERSITY: Creating a Supportive Culture for Diversity Defining Environment ENTREPRENEURSHIP: Identifying Environmental Opportunities The Specific Environment MANAGERS SPEAK OUT: William F. Lester, President and Executive Director, Charlotte Symphony Orchestra The General Environment Influence on Management Practice Summary Review Questions Discussion Questions Self-Assessment Exerdse: What Kind of Organizational Culture Fits You Best? Ethical Dilemma Exerdse hr Your Immediate Action: Summer's Harvest Beverage Corporation CASE APPLICATION: Just Do It VIDEO CASEAPPLICATION: The Perilous Potholes on Tobacco Road CHAPTER 4 MANACINC IN A CLOBAL ENVIRONMENT Who Owns What? Overcoming Parochialism MANAGERS WHO MADE A DIFFERENCE: Paul Hsu, Hsu's Ginseng Enterprises The Changing Global Environment From Multinationals to Transnationals to Borderless Organizations Regional Trading Alliances Eastern Europe and Capitalism How Organizations Go Internationai Managing in a Foreign Environment The Legal-Political Environment The Economic Environment The Cultural Environment Is a Global Assignment for You? ENTREPRENEURSHIP: Entrepreneurial Characteristics by Nationality Summary Review Questions Discussion Questions Self-Assessment Exerdse: What Are Your Culturat Attitudes? Ethical Ditemma Exerdse For Your Immediate Action: Delaney Environmental Services CASE APPLICATION: Video Adventures Around the World VIDEO CASE APPLICATION: "When in Rome CHAPTER 5 SOCIAL RESPONSIBILITY AND MANACERIAL ETHICS What Is Social Responsibility? Two Opposing Views Arguments For and Against Social Responsibility From Obligations to Responsiveness Social Responsibility and Economic Performance Is Social Responsibility just Profit-Maximizing Behavior? Values-Based Management Purposes of Shared Values Developing Shared Values A Guide Through the Maze Managerial Ethics MANAGERS WHO MADE A DIFFERENCE: Pam Del Duca, President, Delstar Group Four Different Views of Ethics Factors Affecting Managerial Ethics Ethics in an International Context Toward Improving Ethical Behavior A Final Thought Summary Review Questions Discussion Questions Self-Assessment Exercise: Attitudes Towards Business Ethics Questionnaire Ethical DHemma Exercise For Your Immediate Action: CMT Research Labs International CASE APPLICATION: Troubles in Paradise?-A Closer Look at the Image of The Body Shop VIDEO CASE APPLICATION: Choking on the Whistle CHAPTER 6 DECISION MAKINC: THE ESSENCE OF THE MANACER'S JOB The Decision-Making Process Step 1: Identifying a Problem Step 2: Identifying Decision Criteria Step 3: Allocating Weights to the Criteria Step 4: Developing Alternatives Step 5: Analyzing Alternatives Step 6: Selecting an Alternative Step 7: Implementing the Alternative Step 8: Evaluating Decision Effectiveness The Pervasiveness of Decision Making The Rational Decision Maker Assumptions of Rationality MANAGERS WHO MADE A DIFFERENCE: john Woodhouse, CEO and Chairman, Sysco Corporation Limits to Rationality Bounded Rationality Problems and Decisions: A Contingency Approach Types of Problems Types of Decisions Integration Decision-Making Styles Analyzing Decision Alternatives Certainty MANAGING WORK FORCE DIVERSITY: Decisio Making Styles of Diverse Populations Risk Uncertainty Group Decision Making MANAGING YOUR CAREER: Developing Your Creativity Advantages and Disadvantages Effectiveness and Efficiency Techniques for Improving Group Decision Making Summary Rev'iew Questions Discussion Questions Self-Assessment Exercise: What's Your Intuitive Ability? Ethical Dilemma Exercise For Your Immediate Action: Winfield National Ba CASE APPLICATION: Transforming Tata VIDEO CASE APPLICATION: Dedsion Making Detective Style PART THREE PLANNING CHAPTER 7 FOUNDATIONS OF PLANNINC The Definition of Planning Purposes of Planning Planning and Performance Myths about Planning Types of Plans Strategic Versus Operational Plans Short-Term Versus Long-Term Plans Specific Versus Directional Plans Frequency of Use MANAGERS SPEAK OUT: Lora E. Rodenberg, Vice President and Director of Marketing, First Federai of Kansas City Contingency Factors in Planning Level in the Organization Degree of Environmental Uncertainty Length of Future Commitments MANAGING WORK FORCE DIVERSITY: The Role of Planning in Developing a Productive Diverse Workforce Objectives: The Foundation of Planning Multiplicity of Objectives Real Versus Stated Objectives Traditional Objective Setting Management by Objectives Summary Review Questions Discussion Questions Self-Assessment Exercise: How Well Do 1 Set Goals? Ethical Dilemma Exerdse For Your Immediate Action: TSI Construction CASE APPLICATION: The Queen of Planning for the King of Rock'n'Roll VIDEO CASE APPLICATION: Behind the Scenes Planning of the First Lunar Landing CHAPTER 8 STRATEGIC MANACEMENT The Increasing Importance of Strategic Planning Levels of Strategy Gorporate-Level Strategy Business-Level Strategy Functional-Level Strategy The Strategic Management Process Step 1: Identifying the Organization's Current Mission, Objectives, and Strategies Step 2: Analyzing the External Environment Step 3: Identifying Opportunities and Threats Step 4: Analyzing the Organization's Resources Step 5: Identifying Strengths and Weaknesses MANAGING YOUR CAREER: Doing a Personal SWOT Analysis MANAGERS SPEAK OUT: Mary Barnes, CEO and Owner of Vita-Erb, Ltd. Step 6: Formulating Strategies Step 7: Implementing Strategies Step 8: Evaluating Results Corporate-Level Strategic Frameworks Grand Strategies ENTREPRENEURSHIP: Strategy and the Entrepreneur Corporate Portfolio Matrix Business-Level Strategic Frameworks Adaptive Strategies Competitive Strategies TQM as a Strategic Weapon Summary Review Questions Discussion Questions Self-Assessment Exercise: Are You a Risk Taker? Ethical Dilemma Exercise For Your Immediate Action: Montctaire Enterprises CASE APPLICATION: Restoring the Magic to the Harlem Globetrotters VIDEO CASE APPLICATION: Ladies and Gentlemen, Please Fasten Your Seatbelts: Heavy Turbulence Ahead CHAPTER 9 PLANNINC TOOLS AND TECHNIQUES Techniques for Assessing the Environment Environmental Scanning Forecasting Benchmarking for TQM Budgets Types of Budgets Approaches to Budgeting Operational Planning Tools Scheduling MANAGERS SPEAK OUT: Hans Peter Schwarz, Industrial Engineering and Technology Area, Marquardt, Inc. Breakeven Analysis Linear Programming Queuing Theory Probability Theory Margihal Analysis Stimulation Time Management: A Guide to Personal Planning Time as a Scarce Resource Focusing on Discretionary Time How Do You Use Your Time? Five Steps to Improve Time Management Some Additional Points to Consider Summary Review Questions Discussion Questions Self-Assessment Exercise: Do You Know Your Daily Productivity Cycle? Ethical Dilemma Exercise For Your Immediate Action: Four Men and a Truck CASE APPLICATION: The White-Gloved Ladies of Planning: How the Association of Junior Leagues International Uses Environmental Scanning VIDEO CASE APPLICATION: Planning a Winner PA RT Four ORGANIZING CHAPTER 10 ORGANIZATION STRUCTURE AND DESIG Defining Organization Structure and Design Building the Vertical Dimension of Organizations Unity of Command Authority and Responsibility Span of Control Centralization and Decentralization Building the Horizonta! Dimension of Organizations Division of Labor Departmentalization MANAGERS WHO MADE A DIFFERENCE: Elien Rohde, President of Healthtex The Contingency Approach to Organization Design Mechanistic and Organic Organizations Strategy and Structure Size and Structure Technology and Structure Environment and Structure Applications of Organization Design Simpie Structure Bureaucracy Team-Based Structures ENTREPRENEURSHIP: Structuring the Entrepreneurial Firm The Boundaryless Organization MANAGING WORK FORCE DIVERSITY: The Feminine Organization: Myth or Reality? Summary Review Questions Discussion Questions Self-Assessment Exerdse: How Willing Are You to Delegate? Ethical DHemma Exercise For Your Immediate Action: Ontario Electronics Ltd. CASE APPLICATION: Out with the Old, In with the New VIDEO CASE APPLICATION: The IRS Designs a New Approach CHAPTER 11 HUMAN RESOURCE MANACEMENT Managers and Human Resources Departments The Human Resource Management Process Important Environmental Considerations Human Resource Planning Current Assessment Future Assessment Developing a Future Plan Recruitment and Decruitment Selection What Is Selection? Selection Devices What Works Best and When? Orientation Employee Training MANAGERS SPEAK OUT: Perb Fortner, Assistant Vice-President, H & R Block Eastern Tax Services, Inc. Skill Categories Training Methods MANAGING YOUR CAREER: Getting the Most Out of a Mentor Relationship Career Development Career Stages Keys to a Successful Management Career Compensation and Benefits Current Issues in Human Resource Management Managing Workforce Diversity Sexual Harassment Family Concerns AIDS in the Workplace Downsizing Summary Review Questions Discussion Questions Self-Assessment Exercise: Career Assessment Test Ethical DHemma Exercise For Your Immediate Action: Western Massachusetts Power and Light CASE APPLICATION: The Big, Mean Green Machine VIDEO CASE APPLICATION: Help Wanted- Inquire Within CHAPTER 12 MANACINC CHANGE AND INNOVATION What Is Change? Forces for Change Internal Forces The Manager as Change Agent Two Different Views on the Change Process The "Calm Waters" Metaphor ENTREPRENEURSHIP: The Entrepreneur as Change Agent The "White-Water Rapids" Metaphor Putting the Two Views in Perspective Organizational Inertia and Resistance to Change Resistance to Change Techniques for Reducing Resistance Techniques for Managing Change Changing Structure Changing Technology Changing People Contemporary Issues in Managing Change Changing Organizational Cultures MANAGING YOUR CAREER: Preparing for a Changing Workplace MANAGING WORKFORCE DIVERSITY: The Paradox of Diversity Implementing TQM Re-engineering MANAGERS SPEAK OUT: Peter Loescher, Vice President and General Manager, Hoescht-Roussel Agri-Vet Company Handling Employee Stress Stimulating Innovation Innovation Versus Creativity Fostering Innovation Summary Review Questions Discussion Questions Self-Assessment Exercise: How Innovative Are You? Ethical Dilemma Exerdse For Your Immediate Action: Performance Pros CASE APPLICATION: Shaking Up the Giant-Not just a Fairytale at EDS VIDEO CASE APPLICATION: Old Traditions Die Hard-Can Resistance to Change Be Overcome? PART FIVE LEADING CHAPTER 13 FOUNDATIONS OF BEHAVIOR Toward Explaining and Predicting Behavior Focus on Organizational Behavior Goals of Organizational Behavior Attitudes Attitudes and Consistency Cognitive Dissonance Theory Attitude Surveys The Satisfaction-Productivity Controversy Implications for Managers Personality Predicting Behavior from Personality Traits MANAGERS WHO MADE A DIFFERENCE: Richard Abdoo, CEO of Wisconsin Energy Personality Assessment Tests Personality Types in Different National Cultures Matching Personalities and jobs Implications for Managers Perception Factors Influencing Perception ENTREPRENEURSHIP: The Entrepreneurial Personality Attribution Theory Frequently Used Shortcuts in judging Others Implications for Managers Learning Operant Conditioning MANAGING WORKFORCE DIVERSITY: Challenging the Stereotypes of Women and Older Workers Sodal Learning Shaping: A Managerial Tool MANAGING YOUR CAREER: Learning to Get Along with Difficult People Implications for Managers Summary Review Questions Discussion Questions Self-Assessment Exercise: What's Your Problem- Solving Style? Ethical Dilemma Exercise For Your Immediate Action: Prescott Publishers CASE APPLICATION: Teaching an Old Dog New Tricks-A Success Story from Eastern Europe VIDEO CASE APPLICATION: Age and Attitudes CHAPTER 14 UNDERSTANDINC CROUPS AND TEAMS Understanding Group Behavior What Is a Group? Stages of Group Development Basic Group Concepts Toward Understanding Work Group Behavior Turning Groups into Effective Teams What Is a Team? Types of Teams MANAGING WORK FORCE DIVERSITY: The Challenge of Coordinating Heterogeneous Groups Why Use Teams? Developing and Managing Effective Teams Characteristics of Effective Teams Managing Teams MANAGERS SPEAK OUT: Sarah Lewis, Senior Consultant, EDS Management Consulting Services Teams and TQM Summary Review Questions Discussion Questions Self-Assessment Exercise: Are You a Team Player? Ethical Dilemma Exerdse For Your Immecdiate Action: The Ann Arbor News Herald CASE APPLICATION: Is This Guy Crazy or What? VIDEO CASE APPLICATION: Teams on the Assembly Line-One Company's Experience CHAPTER 15 MOTIVATINC EMPLOYEES What Is Motivation? Earty Theories of Motivation Hierarchy of Needs Theory Theory X and Theory Y Motivation-Hygiene Theory Contemporary Approaches to Motivation Three-Needs Theory Goal-Setting Theory Reinforcement Theory Designing Motivating jobs MANAGERS WHO MADE A DIFFERENCE: Alexander Panikin, Head, Paninter Equity Theory Expectancy Theory Integrating Contemporary Theories of Motivation Contemporary Issues in Motivation Motivating a Diverse Workforce Pay for Performance Employee Stock Ownership Plans (ESOPs) Motivating Minimurn-Wage Employees From Theory to Practice: Suggestions for Motivating Employees Summary Review Questions Discussion Questions Self-Assessment Exercise: What Needs Are Most Important to You? Ethical Dilemma Exercise For Your Immediate Action: La Mexcian Kitchen CASE APPLICATION: Nordstrom Inc.-Lessons in How and How Not to Motivate Employees VIDEO CASE APPLICATION: Pedaling Your Way to Fame CHAPTER 16 LEADERSHIP Managers Versus Leaders Trait Theories Behavioral Theories Autocratic-Democratic Continuum The Ohio State Studies The University of Michigan Studies The Managerial Grid Summary of Behavioral Theories Contingency Theories The Fiedler Model The Hersey-Blanchard Situational Theory Path-Goal Theory Leader Participation Model Summary of Contingency Theories Emerging Approaches to Leadership Attribution Theory of Leadership Charismatic Leadership Theory MANAGERS WHO MADE A DIFFERENCE: Linda Isenhour, General Manager, BellSouth's Phone Network Operations Transactional Versus Transformational Leadership Contemporary Issues in Leadership Leaders and Power Leading Through Empowerment Gender and Leadership Leadership Styles and Different Cultures Sometimes Leadership Is Irrelevant! Summary Review Questions Discussion Questions Self-Assessment Exercise: Are You o Charismatic Leader? Ethical Dilemma Exercise For Your Immediate Action: Middletown Community College CASE APPLICATION: Not just a Pipe Dream VIDEO CASE APPLICATION: An Unusual Brand of Leadership CHAPTER 17 COMMUNICATION AND INTERPERSONAL SKILLS Understanding Communication What Is Communication? The Communication Process Methods of Communicating Barriers to Effective Communication Overcoming the Barriers MANAGING WORKFORCE DIVERSITY: Communication Styles of Men and Women Developing Interpersonal Skills Active Listening Skills Active Versus Passive Listening Developing Effective Active Listening Skills Feedback Skills Positive Versus Negative Feedback Developing Effective Feedback Skills Delegation Skills What Is Delegation? Is Delegation Abdicatlon? Contingency Factors in Delegation MANAGERS SPEAK OUT: Bonita Watts, Managing Director, Base, Inc. Developing Effective Delegating Skills Conflict Management Skills What Is Conflict? Functional Versus Dysfunctional Conflict Developing Effective Conflict Resolution Skills What About Conflict Stimulation? Negotiation Skills Bargaining Strategies Decision-Making Biases That Hinder Effective Negotiations Developing Effective Negctiation Skills Summary Review Questions Discussion Questions Self-Assessment Exercise: Conflict-HandHng Style Questionnaire Ethical Dilemma Exerdse For Your Immediate Action: Stone, Hartwick, Mueller, and Cibson CASE APPLICATION: A Tragic Case of Miscommunication-Avianca Flight 52 VIDEO CASE ARPLICATION: Sentenced to Voice Mail Jail PART SIX CONTROLLING CHAPTER 18 FOUNDATIONS OF CONTROL What Is Control? The Importance of Control The Control Process Measuring Comparing Taking Managerial Action Summary Types of Control MANAGERS WHO MADE A DIFFERENCE: Martha Clark Goss, Senior Vice President, Prudential Insurance Company Feedforward Control Concurrent Control Feedback Control Qualities of an Effective Control System ENTREPRENEURSHIP: Management by Walking Around The Dysfunctional Side of Controls Adjusting Controls for National Differences Ethical Issues in Control Employee Workplace Privacy Computer Monitoring Off-the-Job Behavior Summary Review Questions Discussion Questions Self-Assessment Exerdse: Who Controls Your Life? Ethical Dilemma Exercise For Your Immediate Action: Collins State College, School of Accountancy CASE APPLICATION: Denver International Airport: A Not-So-Funny Comedy of Errors VIDEO CASE APPLICATION: Eye Spy at Work CHAPTER 19 OPERATIONS MANACEMENT Operations Management and the Transformation Process Managing Productivity Operations Management Includes Both Manufacturing and Services Re-Engineering Work Processes Strategic Operations Management Planning Operations Capadty Planning Facilities Location Planning Process Planning Facilities Layout Planning Aggregate Planning Master Scheduling Material Requirements Planning Controlling Operations Cost Control Purchasing Control Maintenance Control Quality Control Current Issues in Operations Management Technology and Product Development Implementing TQM Successfully Reducing Inventories Manufacturer-Supplier Partnerships Flexibility as a Competitive Advantage Speed as a Competitive Advantage MANAGERS SPEAK OUT: Tom Clark, Plant Manager, General Electric Summary Review Questions Discussion Questions Self-Assessment Exerdse: How's Your Knowledge of fapanese Manufacturing? Ethical Dilemma Exerdse For Your Immediate Action: Westwood Travel Services CASE APPLICATION: Putting on the Voodoo Lounge World Tour Takes More Than Magic VIDEO CASE APPLICATION: Gaining Global Competitive Advantage Through Flexible Manufacturing-Ford's Truly Global Car CHAPTER 20 CONTROL TOOLS AND TECHNIQUES Information Controls Organizational Communication Information Systems MANAGERS SPEAK OUT: Laurent Koch, Division Manager, Technology Services, Banque Francaise du Commerce Exterieur Finandal Controls Budgets Revisited Ratio Analysis Operations Controls TQM Control Charts EOQ Model Behavioral Controls Direct Supervision Performance Appraisal Discipline Substitutes for Direct Control Summary Review Questions Discussion Questions Setf-Assessment Exerdse: Are You Computer Literate? Ethical DHemma Exercise For Your Immecliate Action: Compton Hill Classics CASE APPLICATION: Out of Control&-What Happened at Kidder, Peabody Co., Inc.? VIDEO CASE APPLICATION: Patrolling the Net Scoring Keys for Self-Assessment Exercises SK-I Endnotes E-l Name Index Nl-l Organization Index O1-1 Subject Index Sl-l