业务流程重组--工商管理精要系列.影印版

什么是业务流程重组？ 从其他改进管理的理念中能学到些什么？ 是什么原理在控制着产品和服务流程的设计过程？ 企业应该怎样实施业务流程的重组？ 企业怎样才能保证业务流程重组的效益得以实现？ 本书对上述问题及其他有关问题作了清楚而确切的解释。 对于那些接受短期培训的管理者、MBA，以及想迅速了解这 一问题核心内容的教师和学生来说，都不失为极具价值的参考 书。它还可以作为管理人员的藏书，以及那些有抱负的管理人 员完善自己知识和技能的参考资料。

Contents Part 1: Business Process Re-engineering 1 What is Business Process Re-engineering? The traditional organization Business Process Re-engineering - just the latest management fad? Summary References 2 The imperative to re-engineer business processes The new market-place - the war zone The public sector Economics The rise of quality The IT black hole Deciding on BPR Summary References Part 2: Underiying principles 3 Product and service delivery processes The service task New product development Components of an organization Lead time Capacity management Inventory management Quality management Performance measurement Managing the front office Managing the back office in a manufacturing firm Managing the back office in a service firm An overall process design Summary References 4 Organizing people: new organizational blueprints Culture Organization - teams Organization - functions Empowerment Behaviour, skills and development Recruitment and selection Pay and rewards Training and development Making the most of people: the learning organization Summary References 5 Exploiting information technology Information as a factor of production Artificial intelligence Communications Multimedia Virtual reality Workflow automation Issues surrounding IT Summary of key points References Part 3: Making it happen 6 Redesigning processes Process redesign - doing it Where to start Understand existing process Stationery requests - an example Systematic redesign - of an existing process Clean sheet - designing a new process Summary References 7 Realizing the benefits: managing change Create the environment Analyse diagnose and redesign processes Redesign the organization's infrastructure Pilot and roll-out Realize vision Flows between the five stages Issues of power and politics Summary References 8 Succeeding at BPR Some guidelines for success Pitfalls to avoid References Epilogue Further reading Index