人员管理

Contents Introduction The aim The reader The reading The words My background Influences Part 1: Choices 1 What kind of manager are you? Doers and developers External factors Intemal factors The excuses: time and skill Delegation Summary 2 Areas of involvement Activity Performance Activity/performance overlap Career Life Overview Summary 3 Influencing factors The organization The people You Part 2: Planning 4 The perfonnance management process Overall objectives Levels of objective Goal setting Objectives and processes The problems with appraisals The on-going process Summary 5 Planning appraisals Preparing the agenda Identifying outcomes Diagnosing performance problems Strategies and solutions Creating the appropriate climate Summary 6 Planning coaching Being proactive Prioritizing your coaching effort Identifying helping strategies Summary Part 3: Skills 7 Preface Interactive skills The five components Developing interactive skills 8 Climate Starting up Encouraging openness Summary: managing climate Clarity Structuring Seeking darification Reacting clearly Summary: providing clarity Content Prindples Structure Skills Summary: managing content Commitment The basis of resistance Strategies for developing need Planning a persuasion Skills Strategic questions Summary: generating commitment Confrontation The avoidance cyde Fadng things early Monitoring your feelings Fadng things effectively Summary: handling confrontation